The coaching service, carried out exclusively remotely, involves the shadowing of a SierraSoft technician with the customer.

During the remote session, the client and SierraSoft technician work with the software for which the customer requested the service and, depending on the situation, the SierraSoft technician's console or the customer's console can be used. SierraSoft Coaching is a highly effective training method, aimed at enhancing the professional skills of the student, which combines a high level of customization with a strong reduction of the impact on the work through a significant reduction in time and costs. The purpose of coaching is to improve the client's knowledge and skills on how to use the software and answer the customer's queries, clarify the little-known functionalities, determine operating modes or simply exchange information and opinions on how to use the product. The service provides the customer with a technical expert; SierraSoft does not guarantee that the technician will be able to resolve the customer's problems. The coaching sessions have a duration of 45 minutes or 105 minutes (1h 45'). The whole or part of the session can be recorded as evidence of the activities carried out. This form of assistance begins and ends within the session itself and does not entitle you to cases, phone calls, assistance or other forms of support and training provided by SierraSoft. SierraSoft Coaching is provided and activated exclusively by the support technician, following a request for technical support.

SierraSoft Coaching is available in the “Gold Subscription” subscription as a paid service.

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