Services and support

SierraSoft technical support can solve possible technical problems concerning installation and use of SierraSoft software.

Support via internet

Click here to submit a request to our technical support team.

Forum

SierraSoft on line forums contain the discussions among the members of SierraSoft users community.
Click here to enter the forum section.

Download area

In download area it is possible to download the latest versions of the products, uptating patchs, databases, drivers, guides and further documentation, object libraries (e.g. sections and typical objects).
Click here to enter download area.

Note: to activate technical support services the following data are necessary: (UserID and Password) supplied with the product.

Subscription services are the ideal solution to maintain the value of the investment made in the software.

SUP - Support & Upgrade Protection

Service under subscription allowing to have a priority access to technical support services, and to be kept constantly updated as far as the latest version available of the SierraSoft products licensed and included in the contract (*).

The main features of Support & Upgrade protection are the following:

• Software Upgrade Protection: automatic and free updating including the latest versions available of SierraSoft products for which the customer has purchased this service.
• Duration of the service: The service operates for 12 months with no mandatory extension.

For further information send an email to sales@sierrasoft.com or call:

Telephone number (International) +39 0434 254906

(*) The updating of the products inserted in SUP service is supplied according to the terms and conditions reported in the service itself.

Investing in training and consulting is convenient, since it increases professionalism in your company.

Training

SierraSoft develops and provides for a program of professional courses which helps professionals and companies improve their competitiveness and productivity.

The available courses are the following:

• Classroom training: Courses held in SierraSoft or at the customer's office by experienced trainers.
• On line distance training: Distance courses supplied by the Internet.
• Offline distance training: Recorded lessons and other material available in multimedial DVD.

Consulting

SierraSoft offers its customers a consulting service to help them solve technical problems, and supporting them in attending their working needs.

Consulting can be standard or customized:

• Products configuration
• Project Management/Project Assistance
• Create object libraries
• Design technical solutions
• Development and/or customization of applications
• System integrations